Frequently Asked Questions
1) How can you afford to offer your chairs at such a great price?
We can afford to offer such a great price is because we are the manufacture of the chairs in our plant in Fort Worth Texas. We are able to offer you extremely competitive prices. You will be buying factory direct with no middleman.
2) How soon will I receive my custom order?
Under normal circumstances most orders will be shipped within 15 working days from receipt of order and payment. No order will be started until payment has been received.
3) How much do you charge for shipping?
We offer FREE SHIPPING in the United States. There is a surcharge for Alaska, Hawaii, and Canada. For international orders, shipping will be calculated by weight.
You can make alterative shipping plans by calling 1-817-831-6261 and setting up this arrangement at the time the order is placed.
4) Do you charge sales tax? If so, how much?
We do not charge sales tax on any of our products unless your BILLING address is in the state of TEXAS. If you are in Texas, our sales tax rate is currently 8.25%.
5) Is it safe for me to pay by credit card on the Internet?
Yes, we use Paypal as our online payment solutions provider.
As the global leader in online payments, PayPal offers our customers a Secure, Accessible, Fast, Easy (SAFE), and reliable environment for making online payments.
Secure
PayPal developed the world's most advanced proprietary fraud-prevention system to ensure the security of any personal or transactional information in our payment network. They will never share your personal account information with anyone.
Accessible
Available in 38 countries around the world, millions of buyers and sellers, online retailers and businesses, and traditional offline businesses are using PayPal for online payments.
Fast
When you pay with PayPal, your payment goes through instantly.
Easy
PayPal provides you with an easy-to-use environment for all your online transactions. Anyone with an email address can sign up for a Personal, Premier, or Business account.
8) What types of payment do you accept?
In the Ubited Satates and Canada we accept PayPal, Visa, Mastercard, American Express, Discover or e-check.
International orders must be paid by wire transfer only.
Call/Fax in Credit Card Number:
If you are uncomfortable submitting your MASTERCARD OR VISA credit card online for payment, we are happy to accept your credit card number over the phone or fax, in which case our courteous staff will process your payment manually at our offices.
Our phone number is (800) 284.5771.
Our FAX number is (817) 831.3623
Mail Check or Money Order:
You will have the option to mail your check or money order to our offices instead of submitting a credit card number online.
Our mailing address is:
HelmChair.com
Llebroc Industries, Inc.
3601 Conway
Fort Worth, TX 76111
9) What is your return policy?
All orders are custom made and as long as it was built to specifications on order their will be a 50% charge on all returns.
10) How can I change/add my order?
Any change to order must be made with 24 hours of order being processed. After that time, any change will incur a materials and labor charge.
If you need to change or add to your order, please call our customer service Toll Free at 1-800-284-5771.
Do not see your question listed?
Contact our customer service department at:
Llebroc Industries
Toll Free: 1-800-284-5771
gcarman@llebroc.com
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